Frequently Asked Questions

We make all reasonable attempts to accommodate the needs of disabled travelers. Please include any required special accommodations under the comment section at the time of booking. If you require a wheelchair accessible vehicle, the type of wheelchair must be specified in the comments section when booking online, or by directly calling Roberts Hawai'i. Due to limited availability, we require ADA vehicle reservations to be requested a minimum of 48 hours prior to the participation date.

Hanauma Bay provides ADA-accessible restrooms and pathways to the beach lookout area. The main facilities are wheelchair accessible, but please note that beach access may be limited due to natural terrain.

Kama'aina residents, U.S. active duty military, and children 12 and under may enter for free. Only original IDs that are current will be accepted. Photocopies or digital images of IDs will not be accepted. Kama'aina Approved IDs: -Hawai‘i State ID -Hawai‘i Driver's License -Hawai‘i School Student ID U.S. Active Military Approved IDs: -U.S. Active Duty Military and their dependents -U.S. Active Duty Military Member's CAC Card -U.S. Active Duty Military Dependent's Identification and Privilege Card (Sponsor Affiliation MUST be "Active Duty") *If status does not indicate “Active”, the nonresident ($25) charge will be applied.

Hanauma Bay Nature Preserve is open weekly from 6:45 am to 3:30 pm, Tuesday through Sunday. Closed on Honolulu Marathon day, Christmas and New Year’s day.

The Honolulu Zoo is open daily from 10:00 am to 4:00 pm, Christmas day closed.

Visitors are welcome to bring a small personal cooler with snacks and non-alcoholic beverages to enjoy at the beach. Please note that glass containers and alcohol are not permitted within the nature preserve.

All visitors are required to watch the 8-minute educational sustainability and preservation video before they are allowed to enter Hanauma Bay Nature Preserve. Roberts Hawaii guests have the option of watching the video in the comfort of our Electric Motorcoaches.

Hanauma Bay Nature Preserve's concessionaires are cashless, so please bring a credit or debit card to make any purchases.